Platform Engineering Manager

Manager, Platform Engineering

At PDQ, our products are trusted to manage millions of endpoints across thousands of organizations. As Manager, Platform Engineering, you'll lead the team that builds and scales the foundation enabling PDQ Connect. This includes platform engineers, SREs, DBAs, and data engineering specialists. Your charter is to ensure our platform is secure, reliable, and cost-efficient while creating an environment where engineers thrive. You'll set technical direction, grow talent, and partner across product, security, and compliance to deliver infrastructure that scales to meet our ambitions.

What you'll be doing:

• Lead, mentor, and grow a cross-disciplinary team (Platform Engineers, SREs, DBAs, Data Engineering).
• Foster a culture of accountability, learning, and continuous improvement.
• Support career development across specialties while unifying the team under shared values and practices.

• Deliver core services that power PDQ Connect and future SaaS products.
• Establish frameworks, libraries, and patterns that improve scale, security, and reliability.
• Guide platform architecture for multi-tenant SaaS, regionalization, and compliance-readiness.

• Own uptime, SLIs/SLOs, and incident response practices in partnership with engineering managers.
• Oversee observability, monitoring, alerting, and MTTR reduction strategies.
• Partner with QA leadership to embed platform-level testing into release pipelines.

• Guide DBAs and data engineers to ensure PDQ's datastores meet scale, performance, and availability needs.
• Define best practices for data management, replication, query optimization, and cost efficiency.
• Drive strategies for scaling data to hundreds of billions of rows while enabling analytics and reporting.

• Translate business and product requirements into platform capabilities that accelerate delivery.
• Partner with Product, Security, and Compliance to ensure solutions meet SOC2, GDPR, and regulatory standards.
• Consult with DevOps and Finance to optimize infrastructure spend at scale.

We're looking for people who have:

• 7+ years in software, platform, or infrastructure engineering, including 2+ years in engineering management.
• Proven experience leading teams that included SREs, DBAs, or platform engineers.
• Track record of scaling distributed systems and guiding them through major growth milestones.

• Strong familiarity with cloud platforms (GCP preferred) and infrastructure-as-code (Terraform).
• Understanding of modern backend stacks (Elixir, Rust, Go, or similar).
• Solid grounding in databases (Postgres, ClickHouse, Elastic, caching layers) and reliability practices.
• Comfortable engaging in design reviews, architectural discussions, and incident retrospectives.

• Clear communicator who builds trust across functions and geographies.
• Pragmatic decision-maker, balancing speed of delivery with long-term resilience.
• Passionate about enabling engineers and building a high-quality developer experience.

PDQ Perks & Benefits:

• 4-Day Work Week
• Managers who champion professional development
• 100% Premium Coverage for medical, dental and vision for you and your dependents
• 100% Premium Coverage for Short Term Disability, Long Term Disability, Life, and AD&D Insurance
• Company Match of the first 6% of your employee deferrals
• Flexible Paid Time Off Policy that treats you like the adult that you are
• Health Savings Account (HSA) and wellness incentives
• Quarterly Company Values Award (team member nominated)

PDQ is proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. If you would like to request reasonable accommodation for a medical condition or disability during any part of the application process, please contact hr@pdq.com.

The majority of PDQ's full-time roles do not qualify for sponsorship of employment visas such as the H-1B visa. This applies to scenarios where a candidate might possess temporary work authorization during their schooling or after graduation (e.g., CPT, OPT), but would require H-1B visa sponsorship within a few years of employment to retain eligibility for employment.

Currently, candidates who are eligible for fully remote positions can live in any of the following US states: AR, AZ, CO, CT, FL, GA, ID, IL, IN, KY, MD, MI, MN, MO, NC, NH, OK, OR, TN, TX, UT, VA, WA, WI.