Assistant Director Of Services (housekeeping)

Assistant Director of Services (Housekeeping)

Step into an exciting leadership career at the legendary Grand Hotel Golf Resort & Spa, Autograph Collection, on Alabama's Gulf Coast. Spanning 550 acres of breathtaking beauty, the Grand seamlessly blends rich Southern tradition with modern luxury, delivering a world-class experience for every guest. Recognized as Marriott's Hotel of the Year for the Distinctive Premium Brand, the resort features 405 rooms across 32 unique room types, each designed to provide a memorable and luxurious stay. Become part of a historic destination known for exceptional hospitality and unforgettable experiences—The Grand Life is calling, come share it with us!

Job Summary

As the Assistant Director of Services, you will play a critical leadership role in supporting the Director of Services by overseeing and managing the overall operations of Housekeeping, Laundry, and, if applicable, Recreation Facilities. This position is responsible for executing departmental strategies, driving operational excellence, and continuously enhancing guest satisfaction while maximizing financial performance. You will work closely with cross-functional teams to ensure seamless execution of housekeeping operations, foster a positive and productive work environment, and lead associates through mentorship, engagement, and accountability. The Assistant Director of Services actively engages with guests, analyzes performance metrics, and implements innovative solutions to elevate cleanliness standards and service delivery across the resort.

Key Responsibilities:

• Oversee all Housekeeping, Laundry, and applicable Recreation Facilities operations, ensuring superior cleanliness standards, efficient service delivery, and exceptional guest satisfaction.
• Lead staffing, scheduling, inspections, and quality assurance programs to maintain brand compliance, safety standards, and consistent operational excellence.
• Collaborate closely with Sales, Front Office, and Engineering teams to coordinate VIP services, room readiness, maintenance needs, and seamless daily operations.
• Manage departmental budgets, payroll, inventory, purchasing, and vendor relationships to control costs and maximize financial performance.
• Analyze guest feedback and performance metrics to drive continuous improvement, service enhancements, and operational efficiencies.
• Recruit, develop, and retain a high-performing team by fostering a positive, accountable work environment focused on training, engagement, and professional growth.

Education & Experience:

• High School Diploma or equivalent required; Bachelor's Degree preferred, with Hospitality Management or a related field strongly beneficial. • Minimum of 5 years of hotel operations experience. • Preferred 3–5 years of Housekeeping Management experience within a Marriott Full-Service hotel or resort environment.

Job Requirements:

Physical Demands: • Ability to lift up to 25 pounds occasionally • Standing, walking, and moving throughout the property as required • Ability to navigate stairs and operational areas as needed

Work Environment: • On-site role • Combination of general office setting and operational hotel environments