Distributor Service Coordinator - Atlanta

Distributor Service Coordinator

Job Summary

The Distributor Service Coordinator serves as a key liaison between PCF, PCF's clients and distributors. The position focuses on ensuring each distributor fulfills all aspects of the PCF Distributor Agreement in order to meet PCF's clients' expectations.

Essential Functions & Responsibilities

• Interact with distributors to ensure compliance with key aspects of the Distributor Agreement in support of quality service to PCF's clients and their subscribers.
• Compile daily reporting and service data provided by distributors as called for in the Distributor Agreement – such as truck arrival times and event data.
• Work with Customer Advocate and clients to ensure service issues are communicated to distributors in a clear and timely manner to ensure satisfactory resolution.
• Follow up on client service issues with distributors.
• Provide distributors with accurate and timely answers to all questions.
• Analyze service issues and provide resolution suggestions to distributors.
• Identify, prioritize and resolve PCF operational issues.
• Oversee daily operations as part of the PCF recovery team in the absence or failure of a distributor.
• Serve as liaison between PCF landlord and distributors to ensure compliance with lease terms.
• Other duties as assigned.

Competencies

Action Oriented Composure

Priority Setting Communication

Customer Focus Managing and Measuring Work

Integrity and Trust Conflict Management

Timely Decision Making

Knowledge, Skills & Abilities

Technical and Functional

• Extensive knowledge of geography and demographics of assigned area
• Excellent verbal and written communication skills
• Ability to prioritize, manage and perform multiple tasks simultaneously
• Strong computer skills including Microsoft Office and ability to navigate various applications
• Skilled in PCF distribution systems
• Committed to ensuring clients' service objectives

Required Physical Abilities

• Ability to operate automobile

Working Environment

• Work in warehouse-type environment
• Travel between various work locations on a daily basis
• Travel overnight may be required

Experience, Education and Certifications Required

Experience Required

• Requires a minimum of 4-6 years related work experience

Required Educational Level/Licenses

• Requires Bachelor's Degree or equivalent work experience
• Access to a reliable vehicle, valid driver's license and automobile insurance at limits required by PCF