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Tech Ops/sales Support - team Lead/am - Cpaas & Whatsapp Business API
Support sales team with technical expertise during client pitches and onboarding processes
Noida, Uttar Pradesh, India
Junior
1 week ago
Paytm
An Indian digital payments and financial services platform offering mobile recharges, bill payments, ticket bookings, and an e-commerce marketplace.
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Tech Ops/Sales Support Team Lead/AM - CPaaS & Whatsapp Business API
Role: Tech Ops / Sales Support – CPaaS & Whatsapp Business API
Location: Noida
Experience: 2–5 years
Function: Pre-sales, Post-sales & Technical Coordination
Key Responsibilities:
- Support sales team with technical inputs during client pitches (WhatsApp Business API, SMS, Voice, RCS, etc.)
- Coordinate with BSPs (Business Solution Providers), telcos, and partners (Meta, operators) for service enablement and approvals
- Handle onboarding processes: template approvals, sender verification, API documentation, and integration support
- Monitor uptime, platform health, and basic incident management with product /engineering teams
- Assist in client training, UAT support, and post-sale configuration queries
- Operator coordination, payment, PR generation etc
Tech Ops/sales Support - team Lead/am - Cpaas & Whatsapp Business API
Noida, Uttar Pradesh, India
Operations
About Paytm
An Indian digital payments and financial services platform offering mobile recharges, bill payments, ticket bookings, and an e-commerce marketplace.