Operations Manager/ Sr Manager ( Merchant Channel)

Operations Manager/ Sr Manager ( Merchant Channel)

Noida, Uttar Pradesh / Mumbai, Maharashtra

Marketing – Marketing Offline / Full-time Employment / On-site

Paytm is India's leading mobile payments and financial services platform. As the pioneer of QR-based mobile payments, our mission is to empower millions of small and large businesses across the country by enabling digital commerce and financial inclusion through technology.

About the Role:

We are looking for a detail-oriented and execution-driven professional to manage offer roll-outs across our network of existing merchants. This role requires close coordination with internal teams, strong project management skills, and a results-focused approach to ensure campaigns go live on time and deliver impact.

Key Responsibilities:

• Collaborate with the merchant onboarding team to execute offers across eligible existing merchants.
• Align with merchant team stakeholders to identify, verify, and finalize the list of merchants for each campaign.
• Coordinate with the design team to obtain creatives and ensure accuracy in deployment.
• Oversee deployment activities, ensuring timely execution across all identified merchant locations.
• Track campaign deployment progress and prepare regular status reports for stakeholders.
• Identify and escalate any bottlenecks to ensure smooth execution of offers.
• Maintain comprehensive records of deployments for audit and performance analysis.

Skills That Will Help You Succeed:

• 4–5 years of experience in sales ops, Program Management, Campaign execution
• Strong coordination and stakeholder management skills.
• Excellent attention to detail and organizational abilities.
• Proficiency in MS Excel, Google Sheets, and basic reporting tools.
• Ability to work under tight deadlines and manage multiple campaigns simultaneously.

Education: Any Graduate or MBA is preferred.

A collaborative output-driven program that brings cohesiveness across businesses through technology. Improve the average revenue per user by increasing the cross-sell opportunities. A solid 360 feedback from your peer teams on your support of their goals. Respect is earned, not demanded, from your peers and manager.

Compensation: If you are the right fit, we believe in creating wealth for you.

With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India's largest digital lending story is brewing here. It's your opportunity to be a part of the story!