Trichy, Tamil Nadu / Chennai, Tamil Nadu / Kochi, Kerala
Business – Offline Merchants - QR / Full-time Employment / On-site
Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.
QR/Soundbox team is one of the biggest business and payments vertical in the organisation that is focused on merchant acquisition, merchant retention and growth of merchants in India.
We are looking to employ a driven and experienced Cluster Service Manager to increase service expansion within an assigned geographical area and guide a team of field service representatives. The Cluster Service Manager's responsibilities include delivering exceptional service to potential and existing customers, evaluating the performance of the service team, and preparing concise service reports. You should also be able to develop as well as modify customer service plans as needed.
To be successful as an cluster service manager, you should be committed to driving service and adept at managing a service team. Ultimately, an outstanding cluster service manager should demonstrate exceptional analytical, problem-solving, and customer service skills at all times.
We aim at bringing half a billion Indians into the mainstream economy, and everyone working here is striving to achieve that goal. Our success is rooted in our people's collective energy and unwavering focus on the customers, and that's how it will always be. We are the largest merchant acquirer in India.
With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India's largest digital lending story is brewing here. It's your opportunity to be a part of the story!