Sr Coordinator, Risk Operations - Remote Eligible

PayPal Account Reviewer

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

This job demonstrates proficiency in reviewing customer accounts related to one or multiple designated areas such as: identity verification, sanctions, disputes, chargebacks, abuse and fraud. Additionally, you must exhibit good decision making in resolving uncommon issues. You will be required to make independent and informed recommendations for resolving consumer and or merchant issues while maintaining efficiency.

Essential Responsibilities:

• Assist customers and help them with their queries regarding accounts
• Document findings in the manual and automated process case management system
• Skilled and fluid switching in multiple workflows, queues and programs
• Meet/Exceed performance expectations
• Ability to make independent and proficient decisions
• Strong understanding of risk operations policies and procedures

Minimum Qualifications:

• 2 years of relevant work experience

Additional Responsibilities & Preferred Qualifications:

• Japanese Bilingual Proficiency (reading, writing, and speaking)
• Strong process knowledge in KYC (Know Your Customer), KYB (Know Your Business) and Name Change (Customer Identification Program)
• Strong written communication skills (email) with proper grammar and punctuation
• Ability to develop and maintain professional working relationships with peers and co-workers
• Strong time management and adherence to schedules
• High level of professionalism, self-motivation, and sense of urgency
• Willingness to work flexible shifts

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us.

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset-you. That's why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing—physical, emotional, and financial—delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.