Technical Account Manager - Remote Eligible

✨ About The Role

- The Technical Account Manager will onboard and manage 30-40 customers simultaneously, ensuring they implement and derive value from Pave's products quickly. - The role involves driving successful implementation projects for Pave's compensation software, collaborating closely with HR and Finance leaders. - The candidate will own end-to-end project management of customer implementations, creating detailed project plans and maintaining clear communication across stakeholders. - Becoming a trusted compensation expert and strategic advisor to customers is a key responsibility, helping them leverage Pave's platform to address complex compensation challenges. - The role requires collaboration with Product, Engineering, and Customer Success teams to identify customer needs and contribute to product evolution. - Building strong relationships with customers through effective communication and problem-solving is essential for success in this position.

⚡ Requirements

- The ideal candidate has 2-5 years of experience in a customer-facing role such as Project Manager, Customer Success Manager, or Implementation Manager at a SaaS company. - A meticulous project manager who excels at creating and executing detailed project plans without letting anything fall through the cracks is essential. - The successful candidate will be a creative problem solver, capable of identifying solutions that meet customer needs, even when they are not immediately obvious. - A strong focus on customer outcomes is crucial, ensuring that clients achieve their goals using Pave's platform and maintain healthy adoption and usage. - The candidate should be comfortable interacting with a variety of stakeholders, including project managers, Heads of People, and Finance professionals. - Autonomy and a strong sense of prioritization are important traits, as the role requires spotting high-leverage and blocking work instinctively. - A genuine curiosity to understand the "why" behind customer requests and a desire to find long-term solutions is necessary. - The candidate should be enthusiastic about joining a startup environment, ready to move quickly and take on diverse responsibilities beyond their core role. - Excellent communication skills are essential, as the candidate will be working closely with customers over video calls and emails.