✨ About The Role
- The Technical Account Manager will drive successful implementation projects for Pave's compensation software, collaborating closely with HR and Finance leaders.
- This role involves owning end-to-end project management of customer implementations, including creating detailed project plans and maintaining clear communication with stakeholders.
- The candidate will become a trusted compensation expert and strategic advisor, helping customers leverage Pave's platform to address complex compensation challenges.
- Collaboration with Product, Engineering, and Customer Success teams is crucial to surface customer needs and contribute to product evolution.
- Building strong relationships with customers through effective communication and problem-solving is a key responsibility.
âš¡ Requirements
- The ideal candidate has 2-5 years of experience in a customer-facing role such as Project Manager, Customer Success Manager, or Implementation Manager at a SaaS company.
- A meticulous project manager who excels at creating and executing detailed project plans while ensuring nothing falls through the cracks.
- A creative problem solver who can identify and implement solutions that address customer needs, even when they are not immediately obvious.
- Someone who is passionate about customer outcomes and is dedicated to helping clients achieve their goals using Pave's platform.
- The candidate should be comfortable interacting with a variety of stakeholders, including project managers, HR leaders, and finance professionals.
- A self-starter who can work autonomously, prioritize effectively, and identify high-leverage tasks.
- An individual who is eager to join a fast-paced startup environment and is willing to wear multiple hats beyond their core responsibilities.
- Excellent communication skills, particularly in video calls and emails, are essential for building strong relationships with customers.