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Analyst, Customer Operations

Implement automation solutions to improve operational efficiency and scalability.
San Francisco Bay AreaNew York
Mid-Level
$106,250 - 125,000 USD / year
1 month ago
Pave

Pave

Plan, communicate, and benchmark your compensation in real-time.

✨ About The Role

- Responsible for collecting, analyzing, and interpreting data related to customer success metrics - Generate reports and dashboards to provide insights into forecasting, customer behavior, trends, and improvement opportunities - Evaluate existing customer success processes to identify inefficiencies and areas for enhancement - Collaborate with cross-functional teams to streamline processes and enhance the overall customer experience - Develop a deep understanding of the customer lifecycle journey and identify opportunities to enhance customer engagement and satisfaction

⚡ Requirements

- Experienced in data analysis, preferably in a customer-facing or operational role, with at least 2 years of relevant experience - Proficient in data analysis tools such as Excel, Looker, and Tableau - Strong analytical and problem-solving skills to translate data into actionable insights - Excellent communication and interpersonal skills to collaborate effectively across teams - Thrives in a dynamic startup environment, demonstrating adaptability, resilience, and initiative
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Analyst, Customer Operations
San Francisco Bay AreaNew York
$106,250 - 125,000 USD / year
Operations
About Pave
Plan, communicate, and benchmark your compensation in real-time.