Account Manager

Account Manager

Patsnap is a SaaS-based innovation intelligence service provider headquartered in Singapore with 1200 employees worldwide and customers from more than 40 countries. Patsnap helps R&D leaders maximize the value of innovation intelligence within their R&D workflow and strategic planning. As the global leaders in connected innovation intelligence, Patsnap uses AI technology to comb through billions of datasets and help innovators connect the dots. Patsnap recently closed a Series E funding round of $300 million, led by Tencent and SoftBank Vision Fund II, which made Patsnap a technology unicorn.

We are seeking to welcome an Account Manager to our team — could this be you? This is an opportunity to take full ownership of the customer lifecycle, from identifying and developing new business opportunities to nurturing and expanding existing client relationships. You will play a pivotal role in driving revenue growth, with a strong emphasis on new business development across both new and current accounts, alongside responsibility for renewals and ongoing account management.

We're looking for someone who thrives on building meaningful connections, uncovering opportunities, and helping clients realize the value we can deliver.

What You'll Be Doing:

• Drive revenue growth for our organization and the businesses we support by managing the entire customer lifecycle, mainly around renewal and expansion.
• Build and maintain strong relationships with customers.
• Improve the performance of our clients' IP and R&D workflow in a client-centric manner.
• Adopt a data-driven approach to sales funnel management and account management with accurate forecasting.
• Demonstrate expertise in all matters relevant to your book of business, including escalation and troubleshooting to resolve client issues.
• Conduct customer onboarding meetings and quarterly business reviews.
• Analyze your territory and convert opportunities into growth. Exceed sales targets and KPIs consistently.
• Manage and convert the pipeline with accurate reporting.
• Keep up to date with all major product updates for the ability to articulate their value to our clients.

About You

• 3 years and above of sales and/or account management experience with customers in the Japan region.
• Possess strong communication, presentation, and leadership skills.
• Account management experience in handling large volumes of accounts is a plus.
• Educational background or professional experience in intellectual property/manufacturing/engineering/chemical/electronics is a plus.
• Proven track record of performance in past account management and expansion positions.
• Experience in enterprise SaaS sales is a plus.
• You are self-motivated, curious, adaptable, and proactive thrive working in an innovative and fast-paced environment, and have a sense of ownership.
• You are a team player with experience working with various internal and external stakeholders.