Swedish Speaking Tier 1 Support Agent

Swedish Speaking Tier 1 Support Agent

Patrique Mercier Recruitment is delighted to announce an opening for a Swedish Speaking Tier 1 Support Agent! If you are passionate about customer service and fluent in Swedish, we invite you to apply for this fantastic opportunity.

In this role, you will be the first point of contact for our Swedish-speaking customers, assisting them with various inquiries and troubleshooting technical issues. Your excellent communication skills and problem-solving abilities will be critical in ensuring customer satisfaction and fostering positive relationships.

Join our supportive team where your contributions will be recognized, and you can enhance your skills while making a real difference in our customers' experiences!

Responsibilities

1. Provide high-quality Tier 1 support to Swedish-speaking customers through phone, email, and chat.
2. Troubleshoot and resolve basic technical inquiries and service-related issues.
3. Accurately document customer interactions in the support database.
4. Deliver clear guidance and instructions on product features to customers.
5. Escalate complex issues to higher-tier support when necessary.
6. Maintain a friendly and professional demeanor in all interactions with customers.