Swedish Speaking Service Desk Analyst

Swedish Speaking Service Desk Analyst

Patrique Mercier Recruitment is excited to announce a fantastic opportunity for a Swedish Speaking Service Desk Analyst to join our vibrant team. We are looking for motivated individuals who are passionate about technology and dedicated to providing exceptional support to our Swedish-speaking clients.

In this role, you will be the primary point of contact for clients facing technical issues, assisting them through various channels including phone, email, and chat. Your technical skills and effective communication will be crucial in delivering timely solutions and ensuring high customer satisfaction.

This position offers an excellent opportunity for professional growth in a collaborative and supportive environment!

Responsibilities

• Provide high-quality technical support to Swedish-speaking customers across multiple platforms.
• Troubleshoot and resolve hardware, software, and network-related issues promptly.
• Document all customer interactions and maintain accurate records of support requests.
• Collaborate with IT teams to escalate and resolve complex inquiries effectively.
• Participate in ongoing training to enhance your skills and product knowledge in tech support.
• Actively gather feedback to continuously improve service quality and customer satisfaction.