Swedish Speaking Helpdesk Support Agent

Swedish Speaking Helpdesk Support Agent

Patrique Mercier Recruitment is excited to announce an opening for a Swedish Speaking Helpdesk Support Agent! We are seeking a skilled professional who is committed to providing superior customer service while leveraging their language expertise.

In this role, you will be responsible for delivering technical support to our Swedish-speaking clients, assisting them with inquiries and troubleshooting issues they may encounter. Your proactive approach and problem-solving skills will be essential in ensuring a positive customer experience.

This position allows you to be part of a dynamic team, where your contributions are valued and your potential for growth is encouraged.

Responsibilities

• Provide exceptional helpdesk support to Swedish-speaking customers through phone, email, and chat.
• Troubleshoot and resolve technical issues related to software, hardware, and services.
• Maintain accurate and detailed records of customer interactions and resolutions in the support database.
• Collaborate with team members to promote efficient service and enhance customer satisfaction.
• Educate customers on product features and best practices for effective usage.
• Stay updated on product knowledge and technical advancements to deliver effective support.