Swedish Speaking E - commerce Support Specialist

Swedish Speaking E-commerce Support Specialist

Patrique Mercier Recruitment is thrilled to announce an opening for a Swedish Speaking E-commerce Support Specialist! If you are a customer service enthusiast with a passion for e-commerce, this role offers a fantastic opportunity to provide excellent support to our Swedish-speaking clients.

In this position, you will be responsible for assisting customers with their inquiries, resolving issues, and ensuring their shopping experience is smooth and enjoyable. With your fluency in Swedish, you will play a vital role in enhancing customer satisfaction and loyalty.

Responsibilities

• Provide high-quality support to Swedish-speaking customers via email, phone, and chat.
• Address inquiries related to products, orders, returns, and shipping information.
• Effectively resolve customer issues while maintaining a friendly and professional demeanor.
• Document customer interactions and maintain accurate records.
• Collaborate with various departments to fulfill customer needs and improve service delivery.
• Stay informed about product offerings and the latest trends in the e-commerce industry.
• Gather customer feedback to inform improvements in services and products.