Spanish Speaking Tier 1 Support Agent

Spanish Speaking Tier 1 Support Agent

Patrique Mercier Recruitment is excited to present an opportunity for a Spanish Speaking Tier 1 Support Agent! If you have a flair for customer service and are fluent in Spanish, this role offers a fantastic platform to utilize your skills.

In this position, you will serve as the primary contact for our Spanish-speaking customers, providing assistance with inquiries and resolving a variety of technical issues. Your ability to listen, empathize, and communicate effectively will be essential in delivering top-tier support.

Become part of an enthusiastic team where your contributions are valued, and you'll have the opportunity to grow your career while making a meaningful impact on customer satisfaction!

Responsibilities

• Provide exceptional Tier 1 support to Spanish-speaking customers via phone, email, and chat.
• Troubleshoot and assist with basic technical inquiries and service-related issues.
• Document customer interactions accurately in the support system.
• Offer clear instructions and guidance on product features to customers.
• Escalate complex issues to higher-tier support when necessary.
• Maintain a professional and friendly demeanor in all customer communications.