Spanish Speaking Streaming Platform Support Representative

Spanish Speaking Streaming Platform Support Representative

Patrique Mercier Recruitment is delighted to offer a unique opportunity for a Spanish Speaking Streaming Platform Support Representative! If you love providing excellent customer service and have a keen interest in streaming services, this position is perfect for you.

As a part of our team, you will assist Spanish-speaking customers by addressing their inquiries, resolving technical issues, and ensuring a smooth user experience on our streaming platform. You will play a crucial role in helping users navigate our services and discover their favorite content.

Become a vital member of our dedicated team and enhance the streaming journey for our valued users!

Responsibilities:

• Respond to customer inquiries from Spanish-speaking users via email, chat, and phone while ensuring high-quality support.
• Diagnose and provide solutions for technical issues related to the streaming platform.
• Guide customers through platform features, account setup, and subscription processes.
• Maintain detailed records of customer interactions within our support database.
• Collaborate with the technical support team to troubleshoot complex challenges.
• Engage in ongoing training to remain updated on platform enhancements and service strategies.