Spanish Speaking Streaming Platform Support Representative

Spanish Speaking Streaming Platform Support Representative

Patrique Mercier Recruitment is excited to offer a compelling opportunity for a Spanish Speaking Streaming Platform Support Representative! If you have a passion for streaming services and enjoy helping others, this role is ideal for you.

As a representative, you will be the main point of contact for Spanish-speaking customers, assisting them with their inquiries, troubleshooting technical issues, and ensuring a delightful user experience with our streaming platform. Your contribution is key to helping customers navigate our services and enjoy their favorite content without interruptions.

Join our dedicated team and play a vital role in enhancing customer satisfaction in the streaming world!

Responsibilities

• Provide exceptional customer service and support to Spanish-speaking users through email, chat, and phone.
• Identify, troubleshoot, and resolve technical issues related to the streaming service.
• Assist customers with account setup, navigation, and subscription inquiries.
• Maintain detailed records of customer interactions and resolutions in our support database.
• Collaborate with technical teams to solve more complex issues as needed.
• Participate in continuous training to stay up-to-date with platform features and service improvements.