Spanish Speaking Service Desk Analyst

Spanish Speaking Service Desk Analyst

Patrique Mercier Recruitment is thrilled to offer an excellent opportunity for a Spanish Speaking Service Desk Analyst to join our dedicated team. We are seeking individuals who are passionate about technology and have a strong commitment to providing outstanding customer support to our Spanish-speaking clients.

In this role, you will be responsible for addressing and resolving a variety of technical issues that our clients may encounter. Your communication skills and technical knowledge will be pivotal in ensuring customer satisfaction through effective support delivered via phone, email, and live chat.

This position provides a unique opportunity to advance your career within a collaborative and growth-oriented environment!

Responsibilities

• Deliver exceptional technical assistance to Spanish-speaking customers across various communication channels.
• Identify and troubleshoot issues related to hardware, software, and network services.
• Keep accurate records of customer interactions and escalations in our ticketing system.
• Work closely with technical teams to resolve complex problems and provide updates to clients.
• Participate in training and development sessions to expand your technical knowledge and customer service skills.
• Contribute to improving service delivery processes based on customer feedback.