Spanish Speaking Helpdesk Support Agent

Spanish Speaking Helpdesk Support Agent

Patrique Mercier Recruitment is thrilled to invite applications for the position of Spanish Speaking Helpdesk Support Agent! We are seeking a passionate individual who excels in customer service and is eager to assist our Spanish-speaking clients.

In this role, you will be responsible for providing top-notch technical support to customers, addressing their inquiries and troubleshooting issues related to various products and services. Your commitment to delivering exceptional service and resolving technical challenges will be crucial in ensuring customer satisfaction.

This opportunity allows you to work in a supportive environment, where your contributions will be valued and your skills can flourish.

Responsibilities

• Provide efficient helpdesk support to Spanish-speaking customers via phone, email, and chat.
• Troubleshoot and resolve a variety of technical issues involving software, hardware, and services.
• Maintain accurate records of customer interactions and solutions in the support database.
• Collaborate with team members to improve overall service quality and customer satisfaction.
• Educate customers about product features and best practices for usage.
• Stay up-to-date with the latest product information and technical advancements.