Spanish Speaking E - commerce Support Specialist

Spanish Speaking E-commerce Support Specialist

Patrique Mercier Recruitment is excited to present an opportunity for a Spanish Speaking E-commerce Support Specialist! This role is perfect for professionals who are passionate about customer service and thrive in an e-commerce setting. Join our dedicated team and help us deliver exceptional support to our Spanish-speaking customers.

As a Spanish Speaking E-commerce Support Specialist, you will play a crucial role in addressing customer inquiries, resolving issues, and enhancing overall customer satisfaction. Your fluency in Spanish will be instrumental in ensuring our customers have a seamless experience with our online services.

Responsibilities

• Deliver outstanding customer support to Spanish-speaking clients via phone, email, and chat.
• Handle inquiries related to products, orders, returns, and shipping information.
• Resolve customer complaints efficiently while maintaining a positive customer experience.
• Maintain accurate records of all customer interactions and transactions.
• Collaborate with different teams to address and fulfill customer needs.
• Keep updated on product offerings and the latest trends in e-commerce.
• Gather customer feedback to drive enhancements in service quality and product availability.