Spanish Speaking E - commerce Support Specialist

Spanish Speaking E-commerce Support Specialist

Patrique Mercier Recruitment is pleased to announce an exciting opportunity for a Spanish Speaking E-commerce Support Specialist! If you have a customer-focused mindset and are passionate about e-commerce, this role is perfect for you. Join our enthusiastic team and help us provide exceptional support to our Spanish-speaking customers.

In this role, you will be the main point of contact for customers dealing with inquiries related to our e-commerce services. Your ability to communicate fluently in Spanish will enable you to create a positive experience and foster customer loyalty.

Responsibilities

• Provide high-quality support to Spanish-speaking customers through various channels including phone, email, and chat.
• Assist with inquiries about products, orders, returns, and shipping information.
• Resolve customer issues effectively while ensuring a pleasant experience.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to address customer needs efficiently.
• Stay informed about our product offerings and enhance your knowledge of the e-commerce landscape.
• Collect customer feedback to drive improvements in our services.