Portuguese Speaking Tier 1 Support Agent

Portuguese Speaking Tier 1 Support Agent

Patrique Mercier Recruitment is delighted to offer an opportunity for a Portuguese Speaking Tier 1 Support Agent! If you are fluent in Portuguese and have a passion for delivering excellent customer service, this position is an ideal fit for you.

As a Tier 1 Support Agent, you will be the first line of support for our Portuguese-speaking customers, assisting them with inquiries and resolving various technical issues. Your strong communication skills and problem-solving abilities will be critical in ensuring a positive customer experience.

Join our vibrant team where your contributions are appreciated, and you can develop your career while making a real difference in customer satisfaction!

Responsibilities

• Provide high-quality Tier 1 support to Portuguese-speaking customers through multiple communication channels, including phone, email, and chat.
• Troubleshoot and resolve basic technical inquiries and service-related issues.
• Accurately document customer interactions in the support database.
• Provide clear guidance and instructions regarding product features and services.
• Escalate complex issues to higher-tier support when necessary.
• Maintain a positive and professional demeanor in all customer interactions.