Portuguese Speaking Tier 1 Support Agent

Portuguese Speaking Tier 1 Support Agent

Patrique Mercier Recruitment is excited to announce an opening for a Portuguese Speaking Tier 1 Support Agent! If you are fluent in Portuguese and have a passion for providing exceptional customer service, this role is a perfect fit for you.

As a Tier 1 Support Agent, you will be the first point of contact for our Portuguese-speaking customers, assisting them with inquiries and resolving a variety of technical issues. Your strong communication skills and customer-focused approach will be essential in ensuring a positive customer experience.

Join our dedicated team where your contributions will be recognized, and you will have the opportunity to grow your career in a supportive environment!

Responsibilities

• Deliver high-quality Tier 1 support to Portuguese-speaking customers through various communication channels including phone, email, and chat.
• Troubleshoot and resolve basic technical inquiries and service-related issues.
• Accurately document customer interactions in the support ticketing system.
• Provide clear instructions and guidance about product features to customers.
• Escalate complex issues to higher-tier support when needed.
• Maintain a positive and professional demeanor in all customer interactions.