Portuguese Speaking Tier 1 Support Agent

Portuguese Speaking Tier 1 Support Agent

Patrique Mercier Recruitment is excited to announce an opening for a Portuguese Speaking Tier 1 Support Agent! If you are fluent in Portuguese and passionate about helping customers, this position is a fantastic opportunity for you.

As a Tier 1 Support Agent, you will be the first point of contact for our Portuguese-speaking clients, addressing their inquiries and resolving technical issues. Your strong communication skills and proactive approach will be key in delivering exceptional customer service.

Join our dynamic team where your contributions will be recognized, and you'll have the chance to enhance your career in a supportive environment!

Responsibilities

• Deliver high-quality Tier 1 support to Portuguese-speaking customers through multiple channels such as phone, email, and chat.
• Troubleshoot and resolve basic technical inquiries and service-related issues.
• Document customer interactions accurately in the support database.
• Provide clear guidance to customers about product features and services.
• Escalate complex inquiries to higher-tier support as needed.
• Maintain a professional and friendly demeanor in all customer interactions.