Portuguese Speaking Technical Support Advisor

Technical Support Advisor

Patrique Mercier Recruitment is excited to announce an opportunity for a Portuguese Speaking Technical Support Advisor! This role is ideal for individuals fluent in Portuguese who are passionate about technology and eager to assist customers with their technical needs.

In this position, you will provide exceptional technical support to Portuguese-speaking customers, helping them troubleshoot and resolve issues related to our products and services. Your expertise will be key in ensuring a positive customer experience and building lasting relationships.

Join our enthusiastic team in a collaborative and dynamic environment where your skills will make a meaningful impact on customer satisfaction!

Responsibilities

• Provide high-quality technical support to Portuguese-speaking customers via phone, email, and chat.
• Troubleshoot and resolve technical issues concerning hardware, software, and networking.
• Accurately document customer interactions and maintain comprehensive support records.
• Work collaboratively with team members to improve service delivery and resolve customer concerns.
• Stay updated on product features and company policies to provide accurate and efficient support.
• Maintain a professional and friendly attitude in all customer interactions.