Portuguese Speaking Technical Support Advisor

Portuguese Speaking Technical Support Advisor

Patrique Mercier Recruitment is excited to announce a fantastic opportunity for a Portuguese Speaking Technical Support Advisor! This role is ideal for individuals fluent in Portuguese who are passionate about technology and committed to providing outstanding customer service.

As a Portuguese Speaking Technical Support Advisor, you will play a key role in assisting Portuguese-speaking customers with their technical inquiries and troubleshooting various issues related to our products and services. Your expertise will be crucial in ensuring customer satisfaction and fostering loyalty.

Join our collaborative team, and take part in an engaging work environment where your contributions will be valued and impactful!

Responsibilities

• Provide exceptional technical support to Portuguese-speaking customers through phone, email, and chat.
• Troubleshoot and resolve technical issues pertaining to hardware, software, and networking.
• Document all customer interactions and solutions effectively to maintain accurate records.
• Work closely with team members to enhance service delivery and improve customer experience.
• Stay informed about product updates and company policies to ensure accurate customer assistance.
• Maintain professionalism and positivity in every customer interaction.