Portuguese Speaking Support Center Analyst

Portuguese Speaking Support Center Analyst

Patrique Mercier Recruitment is excited to present an excellent opportunity for a Portuguese Speaking Support Center Analyst to join our dynamic team! If you are enthusiastic about technology and have a commitment to delivering outstanding customer service, this position is tailored for you.

As a Portuguese Speaking Support Center Analyst, you will be the go-to resource for our Portuguese-speaking clients, helping them troubleshoot and resolve a variety of technical issues. Your excellent communication skills and problem-solving capabilities will play a crucial role in ensuring customer satisfaction and loyalty.

This position provides a fantastic opportunity to apply your language skills while advancing your career within an innovative and collaborative environment!

Responsibilities

• Provide top-notch support to Portuguese-speaking customers through phone, email, and chat.
• Troubleshoot and resolve a range of technical issues related to software, hardware, and applications.
• Maintain detailed records of customer interactions, inquiries, and solutions.
• Work closely with team members to escalate complex issues effectively.
• Stay informed about product features and updates to provide accurate support.
• Participate in ongoing training to enhance technical knowledge and support skills.