Portuguese Speaking Support Center Analyst

Portuguese Speaking Support Center Analyst

Patrique Mercier Recruitment is pleased to announce an exciting opportunity for a Portuguese Speaking Support Center Analyst to join our esteemed team! If you have a passion for technology and a dedication to providing exceptional customer service, this role is tailored for you.

As a Portuguese Speaking Support Center Analyst, you will play a crucial role in assisting our Portuguese-speaking clients with their technical inquiries and challenges. Your ability to communicate effectively and resolve issues will be key to ensuring customer satisfaction and loyalty.

This position offers a fantastic opportunity to leverage your language skills while furthering your career in a collaborative and innovative environment!

Responsibilities

1. Deliver excellent support to Portuguese-speaking customers through phone, email, and chat.
2. Troubleshoot and resolve various technical issues pertaining to software, hardware, and applications.
3. Maintain detailed records of customer interactions, inquiries, and solutions.
4. Collaborate with team members to escalate more complex problems as required.
5. Stay informed about product features and updates to provide accurate assistance.
6. Engage in continuous training to improve your technical knowledge and customer support skills.