Portuguese Speaking Streaming Platform Support Representative

Portuguese Speaking Streaming Platform Support Representative

Patrique Mercier Recruitment is excited to offer an amazing opportunity for a Portuguese Speaking Streaming Platform Support Representative! If you are enthusiastic about customer service and passionate about the world of streaming, this position is for you.

In this role, you will provide top-notch support to our Portuguese-speaking clients, assisting them with their inquiries and troubleshooting any issues they encounter while using our streaming platform. Your contribution will be vital in ensuring that users enjoy a seamless streaming experience and can easily access their favorite content.

Join our dedicated team and help us create an exceptional user experience!

Responsibilities:

• Provide outstanding customer support to Portuguese-speaking users through email, chat, and phone.
• Identify and resolve technical issues related to the streaming platform.
• Assist customers with inquiries regarding account management, platform features, and subscription details.
• Document customer interactions accurately in our support system.
• Collaborate with the technical team to tackle complex issues as necessary.
• Participate in ongoing training to remain knowledgeable about platform updates and support techniques.