Portuguese Speaking Streaming Platform Support Representative

Portuguese Speaking Streaming Platform Support Representative

Patrique Mercier Recruitment is pleased to offer an amazing opportunity for a Portuguese Speaking Streaming Platform Support Representative! If you have a passion for customer service and enjoy the world of streaming, we want you to join our vibrant team.

In this role, you will be the primary contact for Portuguese-speaking customers, assisting them with their inquiries, resolving technical issues, and ensuring a superior experience on our streaming platform. Your role will be essential in helping users navigate our services and enjoy uninterrupted access to their favorite content.

Come be a part of our dedicated team and elevate the streaming experience for our customers!

Responsibilities

• Provide high-quality support to Portuguese-speaking customers via email, chat, and phone.
• Troubleshoot and resolve technical issues related to the streaming service.
• Assist customers with account setup, subscription inquiries, and feature navigation.
• Maintain detailed logs of customer interactions and resolutions in our support database.
• Work collaboratively with technical teams to address more complex issues as needed.
• Engage in ongoing training and development to stay informed about platform enhancements and service protocols.