Portuguese Speaking Service Desk Analyst

Portuguese Speaking Service Desk Analyst

Patrique Mercier Recruitment is excited to announce a fantastic opportunity for a Portuguese Speaking Service Desk Analyst to join our vibrant team. We are looking for motivated individuals who are passionate about technology and committed to delivering exceptional customer support to our Portuguese-speaking clients.

In this role, you will serve as the first point of contact for clients experiencing technical issues, providing support through various channels such as phone, email, and chat. Your effective communication skills and technical proficiency will be critical in ensuring a seamless resolution process and maintaining high customer satisfaction.

This position offers an excellent chance to develop your career in a supportive environment that values teamwork and innovation!

Responsibilities

• Provide outstanding IT support to Portuguese-speaking customers via multiple communication platforms.
• Identify, troubleshoot, and resolve hardware, software, and network-related issues efficiently.
• Document all customer interactions and maintain accurate records in the ticketing system.
• Collaborate with IT professionals to escalate and resolve complex inquiries.
• Engage in ongoing training sessions to stay current with technology and service updates.
• Contribute feedback to enhance service quality and customer experience.