Portuguese Speaking Service Desk Analyst

Portuguese Speaking Service Desk Analyst

Patrique Mercier Recruitment is delighted to offer an exceptional opportunity for a Portuguese Speaking Service Desk Analyst to join our enthusiastic team. We are looking for individuals who are passionate about technology and dedicated to providing top-notch support for our Portuguese-speaking clients.

In this role, you will act as the first point of contact for clients experiencing technical difficulties, assisting them through various communication channels including phone, email, and chat. Your strong problem-solving skills and ability to communicate effectively will be crucial in ensuring prompt resolutions and maintaining customer satisfaction.

This position provides an excellent chance for career advancement within a collaborative and supportive environment!

Responsibilities

• Deliver high-quality technical support to Portuguese-speaking customers across multiple channels.
• Troubleshoot and resolve issues related to hardware, software, and network operations efficiently.
• Maintain accurate documentation of customer interactions and support requests in our ticketing system.
• Work closely with technical teams to escalate and address complex inquiries as needed.
• Participate in training and development sessions to enhance your technical skills and product knowledge.
• Actively contribute to improving service delivery based on customer feedback and insights.