Portuguese Speaking Service Desk Analyst

Portuguese Speaking Service Desk Analyst

Patrique Mercier Recruitment is delighted to present an exciting opportunity for a Portuguese Speaking Service Desk Analyst to join our dedicated team. We are on the lookout for passionate individuals who are committed to delivering exceptional technical support to our Portuguese-speaking clients.

In this role, you will be the first point of contact for clients facing technical issues, assisting them through various channels such as phone, email, and live chat. Your strong communication skills and technical know-how will play a crucial role in providing timely and effective solutions, ensuring high levels of customer satisfaction.

This position not only allows for professional development but also offers the chance to be part of a supportive and collaborative work environment!

Responsibilities

• Provide outstanding technical support to Portuguese-speaking customers via various communication platforms.
• Troubleshoot and resolve a wide array of hardware, software, and network-related issues efficiently.
• Accurately document all customer interactions and manage support tickets within our system.
• Collaborate with technical teams to escalate and resolve complex inquiries.
• Participate in ongoing training sessions to enhance your skills and knowledge in IT services.
• Contribute to improving service processes based on feedback and performance metrics.