Portuguese Speaking Remote Support Specialist

Portuguese Speaking Remote Support Specialist

Patrique Mercier Recruitment is pleased to offer an opportunity for a Portuguese Speaking Remote Support Specialist! If you are enthusiastic about technology and committed to delivering exceptional customer service, this role is tailored for you.

In this position, you will be responsible for providing outstanding remote support to our Portuguese-speaking clients, helping them navigate various technical issues and inquiries. Your goal will be to ensure a satisfying customer experience through prompt and effective solutions.

Join our forward-thinking team and benefit from the flexibility of remote work while positively impacting our clients' experiences!

Responsibilities

• Deliver exceptional remote support to Portuguese-speaking customers through phone, email, and chat platforms.
• Troubleshoot and resolve a varied array of technical issues related to software, hardware, and networking.
• Maintain clear and accurate records of customer interactions, inquiries, and resolutions.
• Collaborate with team members to enhance service quality and share insights.
• Stay current on product knowledge and advancements in technology to provide helpful assistance.
• Participate in ongoing training and professional development opportunities.