Portuguese Speaking Helpdesk Support Agent

Portuguese Speaking Helpdesk Support Agent

Patrique Mercier Recruitment is thrilled to present an exciting opportunity for a Portuguese Speaking Helpdesk Support Agent! We are looking for a motivated individual who is passionate about delivering exceptional customer service while effectively leveraging their language skills.

In this role, you will provide comprehensive technical support to Portuguese-speaking clients, helping them navigate through inquiries and troubleshoot issues with our products and services. Your commitment to resolving client issues promptly and accurately will be critical to fostering customer satisfaction.

This position not only allows you to utilize your language proficiency but also provides a wonderful opportunity for professional growth within a collaborative and supportive team environment.

Responsibilities

• Deliver high-quality helpdesk support to Portuguese-speaking customers via phone, email, and chat.
• Troubleshoot and resolve a variety of technical problems related to software, hardware, and services.
• Accurately document customer interactions and resolutions in the support database.
• Collaborate with team members to improve overall service quality and efficiency.
• Educate customers about product features and best practices for use.
• Stay updated on product information and technical advancements to provide effective support.