Portuguese Speaking Helpdesk Support Agent

Portuguese Speaking Helpdesk Support Agent

Patrique Mercier Recruitment is excited to offer an opportunity for a Portuguese Speaking Helpdesk Support Agent! We are seeking a proactive individual who is passionate about delivering outstanding customer service while using their Portuguese language skills.

In this role, you will provide vital technical assistance to our Portuguese-speaking clients, addressing their inquiries and troubleshooting various issues related to software and services. Your commitment to resolving challenges efficiently will be key in enhancing customer satisfaction and loyalty.

This position gives you the chance to work in a dynamic environment where your contributions are valued and where you can grow professionally.

Responsibilities

• Provide exceptional helpdesk support to Portuguese-speaking customers via phone, email, and chat.
• Troubleshoot and resolve technical problems related to software, hardware, and account issues.
• Accurately document all customer interactions and resolutions in the support database.
• Collaborate with team members to improve service quality and customer satisfaction.
• Educate customers about product features and best practices for usage.
• Stay up-to-date with the latest product knowledge and technical developments.