Portuguese Speaking Helpdesk Support Agent

Portuguese Speaking Helpdesk Support Agent

Patrique Mercier Recruitment is excited to offer a position for a Portuguese Speaking Helpdesk Support Agent! We are seeking an enthusiastic individual who is passionate about providing outstanding customer service while utilizing their language skills.

In this dynamic role, you will assist Portuguese-speaking clients with their technical inquiries, helping to troubleshoot a variety of issues. Your expertise in resolving these challenges will be essential in ensuring our customers receive the support they need in a timely manner.

This opportunity is perfect for those looking to grow their careers in a vibrant and supportive work environment.

Responsibilities

• Offer exceptional helpdesk support to Portuguese-speaking customers via phone, email, and chat.
• Troubleshoot and resolve technical problems related to software, hardware, and services.
• Accurately document customer interactions and solutions in our support database.
• Collaborate with team members to enhance service quality and efficiency.
• Provide customers with guidance on product features and best practices.
• Stay updated on current product developments and technical knowledge to effectively assist customers.