Portuguese Speaking Frontline Support Representative

Portuguese Speaking Frontline Support Representative

Patrique Mercier Recruitment is delighted to announce an exciting opportunity for a Portuguese Speaking Frontline Support Representative! If you are dedicated to providing exemplary customer service and enjoy helping others, this position is perfect for you.

In this role, you will be the first point of contact for our Portuguese-speaking customers, assisting them with inquiries, resolving issues, and ensuring exceptional support. Your commitment to high-quality service will be vital in building strong customer relationships and ensuring satisfaction. Join our growing team and make a meaningful impact!

Responsibilities

1. Provide outstanding customer support to Portuguese-speaking clients through various channels, including phone, email, and live chat.
2. Resolve customer inquiries and complaints effectively and efficiently.
3. Maintain accurate records of customer interactions and track resolutions.
4. Collaborate with team members to identify areas for improving service levels.
5. Stay updated on product changes and company policies to assist customers effectively.
6. Adhere to company policies and standards to maintain service quality.