Portuguese Speaking Frontline Support Representative

Portuguese Speaking Frontline Support Representative

Patrique Mercier Recruitment is thrilled to announce a rewarding opportunity for a Portuguese Speaking Frontline Support Representative! If you are passionate about delivering exceptional customer service and enjoy helping others, we want you to join our dynamic team.

In this role, you will be the first point of contact for our Portuguese-speaking customers, providing assistance and resolving inquiries through various channels such as phone, email, and live chat. Your commitment to high-quality service will be key in fostering positive relationships and ensuring customer satisfaction. Take the next step in your career with us!

Responsibilities

• Deliver exceptional support to Portuguese-speaking clients by addressing their inquiries efficiently.
• Handle customer complaints and provide solutions in a timely manner.
• Document customer interactions accurately in the support system for future reference.
• Collaborate with team members to share knowledge and improve service delivery.
• Stay informed about company products, services, and policies to assist customers effectively.
• Adhere to quality standards and follow company guidelines for service excellence.