Portuguese Speaking End User Support Specialist

Portuguese Speaking End User Support Specialist

Patrique Mercier Recruitment is excited to offer an opportunity for a Portuguese Speaking End User Support Specialist. In this key role, you will be responsible for providing exceptional support to our Portuguese-speaking clients, ensuring they receive the assistance they need with their IT services.

Your primary responsibilities will include troubleshooting various technical issues and delivering outstanding customer service. If you are enthusiastic about technology and enjoy helping others, we encourage you to apply!

Join our dynamic team and help enhance user experiences!

Responsibilities

1. Provide high-quality end-user support to Portuguese-speaking clients through various communication channels.
2. Troubleshoot and resolve issues related to hardware, software, and applications effectively.
3. Document customer interactions and maintain accurate records of support requests and resolutions.
4. Collaborate with cross-functional teams to ensure timely and effective problem resolution.
5. Stay updated on product information to assist customers confidently.
6. Contribute to the continuous improvement of internal support processes and documentation.