Portuguese Speaking End User Support Specialist

Portuguese Speaking End User Support Specialist

Patrique Mercier Recruitment is delighted to offer an exciting opportunity for a Portuguese Speaking End User Support Specialist. In this essential role, you will provide outstanding support to our Portuguese-speaking clients, ensuring they enjoy a seamless experience with their IT services.

Your primary responsibilities will include troubleshooting various technical issues and delivering exceptional customer service. If you are passionate about technology and enjoy assisting others, we encourage you to apply!

Join our dynamic team and play a key role in enhancing user experiences!

Responsibilities:

• Provide high-quality end-user support to Portuguese-speaking clients through multiple communication channels.
• Troubleshoot and resolve technical issues related to hardware, software, and applications efficiently.
• Document customer interactions and maintain accurate records of support requests.
• Collaborate with cross-functional teams to ensure timely and effective issue resolution.
• Stay informed about product updates to assist customers confidently.
• Contribute to the continuous improvement of internal support processes and documentation.