Portuguese Speaking End User Support Specialist

Portuguese Speaking End User Support Specialist

Patrique Mercier Recruitment is thrilled to offer an opportunity for a Portuguese Speaking End User Support Specialist. In this role, you will be integral in providing exceptional support to our Portuguese-speaking clients, ensuring they encounter minimal disruptions in their IT services.

Your responsibilities will include resolving a diverse range of technical issues while focusing on delivering outstanding customer service. If you are enthusiastic about technology and have a knack for helping others, we encourage you to apply!

Join our dedicated team and contribute to enriching user experiences!

Responsibilities

1. Deliver superior end-user support to Portuguese-speaking customers via phone, email, and chat.
2. Troubleshoot and resolve hardware, software, and application-related issues effectively.
3. Document interactions accurately and maintain comprehensive records of support requests and resolutions.
4. Collaborate with cross-functional teams to ensure efficient problem resolution.
5. Stay updated on product knowledge to assist customers confidently.
6. Contribute to continuous improvement of internal support processes and documentation.