Portuguese Speaking Email Support Specialist

Portuguese Speaking Email Support Specialist

Patrique Mercier Recruitment is excited to announce an opening for a Portuguese Speaking Email Support Specialist! We are looking for dedicated individuals who are passionate about providing exceptional customer service through effective written communication.

In this role, you will be responsible for assisting our Portuguese-speaking customers by addressing their inquiries and resolving issues via email. Your strong communication skills will be essential in building positive relationships and ensuring customer satisfaction. Join our team and contribute to delivering outstanding customer experiences!

Responsibilities:

• Manage customer inquiries and concerns through prompt and professional email correspondence.
• Provide accurate information regarding our products and services to enhance customer understanding.
• Document all customer interactions and resolutions in the relevant systems.
• Collaborate with team members to refine service processes and improve overall customer satisfaction.
• Stay updated on product offerings and relevant changes to provide informed support.
• Gather customer feedback to identify opportunities for service enhancement.