Portuguese Speaking Email Support Specialist

Portuguese Speaking Email Support Specialist

Patrique Mercier Recruitment is excited to announce an opening for a Portuguese Speaking Email Support Specialist! We are looking for motivated individuals who are dedicated to providing exceptional customer service through effective written communication.

In this role, you will assist our Portuguese-speaking customers by addressing their inquiries and resolving issues via email. Your strong communication skills will be essential in building positive relationships and ensuring customer satisfaction. Join our team and contribute to delivering outstanding customer experiences!

Responsibilities

1. Respond promptly and professionally to email inquiries and concerns from customers.
2. Provide accurate and relevant information about our products and services to help customers.
3. Document all customer interactions and resolutions systematically in the appropriate systems.
4. Collaborate with team members to enhance service processes and improve overall customer satisfaction.
5. Stay informed about product offerings and changes to provide informed support to customers.
6. Collect and analyze customer feedback to identify opportunities for service improvement.