Portuguese Speaking E - commerce Support Specialist

Portuguese Speaking E-commerce Support Specialist

Patrique Mercier Recruitment is excited to invite applications for the position of Portuguese Speaking E-commerce Support Specialist! If you are passionate about customer service and have a strong command of the Portuguese language, this is the opportunity for you to shine in the world of e-commerce.

In this role, you will be the first point of contact for our Portuguese-speaking customers, assisting them with their inquiries and providing expert support. Your efforts will be crucial in ensuring a smooth and enjoyable online shopping experience for our valued clients.

Responsibilities include:

• Provide top-notch support to Portuguese-speaking customers through emails, phone calls, and live chat.
• Assist customers with product inquiries, order details, and shipping information.
• Resolve issues and complaints efficiently while maintaining a friendly demeanor.
• Record and maintain detailed logs of customer interactions and resolutions.
• Collaborate with various departments to fulfill customer needs effectively.
• Stay informed about product offerings and the latest trends in the e-commerce sector.
• Gather customer feedback to aid in service improvements and product offerings.