Portuguese Speaking Client Support Specialist

Portuguese Speaking Client Support Specialist

Patrique Mercier Recruitment is on the lookout for a Portuguese Speaking Client Support Specialist to join our dynamic team! If you are passionate about delivering outstanding customer service and have a strong command of Portuguese, this could be the perfect opportunity for you.

In this role, you will be the first point of contact for our Portuguese-speaking clients, addressing their inquiries, providing support, and ensuring they have an excellent experience with our services. Your communication skills and problem-solving abilities will be crucial in this position.

As part of our dedicated team, you will help build lasting relationships with clients and enhance overall customer satisfaction. If you thrive in a vibrant environment and are eager to contribute your skills, we want to hear from you!

Key Responsibilities

• Act as the primary support contact for Portuguese-speaking clients via phone, email, and chat.
• Evaluate client inquiries and provide effective and timely solutions.
• Maintain comprehensive documentation of client interactions in our support system.
• Collaborate with other departments to ensure optimal service delivery.
• Stay informed about our products and services to assist clients effectively.
• Proactively reach out to clients to identify their needs and recommend suitable solutions.