Portuguese Speaking Multilingual Support Representative

Portuguese Speaking Multilingual Support Representative

Patrique Mercier Recruitment is thrilled to present an exciting opportunity for a Portuguese Speaking Multilingual Support Representative. This role is essential in providing exceptional customer service and support to our diverse global clientele.

As a Multilingual Support Representative, you will communicate with customers primarily in Portuguese and other languages, assisting them with their inquiries, resolving issues, and ensuring a seamless customer experience. Your language skills and dedication to high-quality service will significantly enhance customer satisfaction.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in Portuguese and additional languages as needed
• Provide accurate information about products and services to assist customer needs
• Effectively troubleshoot and resolve customer concerns to guarantee positive outcomes
• Document all customer interactions thoroughly to maintain detailed records
• Collaborate with team members to continually enhance the quality of customer support
• Stay informed about product offerings and company policies to assist customers effectively