Nordic Speaking Technical Support Advisor

Nordic Speaking Technical Support Advisor

Patrique Mercier Recruitment is excited to announce an opportunity for a Nordic Speaking Technical Support Advisor! This position is ideal for individuals fluent in one or more Nordic languages (such as Swedish, Danish, Norwegian, or Finnish) who have a passion for technology and customer service.

In this role, you will be responsible for providing exceptional technical support to Nordic-speaking customers, troubleshooting issues related to our products and services, and ensuring that customer inquiries are addressed promptly and effectively. Your expertise will be essential in delivering a positive customer experience and fostering strong relationships.

Step into a collaborative and vibrant team where your contributions make a significant impact while advancing your career!

Responsibilities

• Provide high-quality technical support to Nordic-speaking customers through phone, email, and chat.
• Troubleshoot and resolve various technical issues related to hardware, software, and networking.
• Document customer interactions and solutions accurately in the support system.
• Collaborate effectively with team members to enhance service levels and improve processes.
• Stay up-to-date with product knowledge and company policies to deliver accurate and helpful information.
• Maintain a positive, professional demeanor in all customer communications.