Nordic Speaking Support Center Analyst

Nordic Speaking Support Center Analyst

Patrique Mercier Recruitment is thrilled to present an exciting opportunity for a Nordic Speaking Support Center Analyst to join our dynamic team! If you are passionate about customer service and have an interest in technology, this position is an excellent match for your skills.

As a Nordic Speaking Support Center Analyst, you will be the first point of contact for our Nordic-speaking clients, assisting them with their technical inquiries and issues. Your strong communication and problem-solving abilities will be instrumental in providing outstanding customer service and ensuring client satisfaction.

This role not only allows you to utilize your language skills but also offers an opportunity to grow your career in a supportive and innovative work environment!

Responsibilities

• Deliver high-quality support to Nordic-speaking customers through phone, email, and chat.
• Troubleshoot and resolve various technical issues related to software, hardware, and applications.
• Keep detailed records of customer interactions, inquiries, and solutions.
• Collaborate with colleagues to escalate more complex issues as necessary.
• Stay informed about product features and updates to provide accurate assistance.
• Engage in ongoing training to enhance your technical knowledge and support skills.